SyncMyMove — Privacy Policy

1. Introduction

SyncMyMove (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and website (collectively, the “Service”).

2. Information We Collect

Information you provide to us:

• Full name
• Email address
• Password (stored encrypted)
• Move details (move type, dates, state)
• Household information (household type, pets)
• Property details (HOA, gated community, utilities)
• Agent referral code (if applicable)

We collect this information to create and manage your account and to provide the core features of the Service.

Information collected automatically:

• Account creation date
• Task completion activity (tasks completed or skipped)
• App usage timestamps and feature interactions

We collect this information to operate, maintain, and improve the Service.

Information we do NOT collect:

• Physical address of your current or new home
• Financial information (bank accounts, income, payment details)
• Social Security numbers or government IDs
• Precise location/GPS data
• Contacts, photos from your device (beyond what you voluntarily upload), or phone data

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Generate and personalize your moving task lists and timelines
• Calculate due dates based on your move/closing date
• Improve our templates and recommendations
• Communicate with you about your account or service updates (when necessary)
• Provide customer support

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on one or more of the following legal bases:

• Performance of a contract — to provide the Service you requested
• Legitimate interests — to improve and secure our Service
• Consent — where we ask for your consent (e.g., marketing communications)

You may withdraw consent at any time by contacting us.

5. Data Storage and Security

• Your data is stored on Supabase, hosted on AWS infrastructure in the United States.
• All data is encrypted in transit (HTTPS/TLS) and at rest.
• We use row-level security so users can only access their own data.
• Passwords are hashed and never stored in plain text.
• We follow industry-standard security practices to protect your information.

Payment information is handled directly by our third-party payment processors. We do not store full credit card or payment account details.

6. Data Sharing and Disclosure

SyncMyMove does not sell your personal information.

We do not share your personal information with any third parties, including real estate agents, referring parties, advertisers, or data brokers, except as described below.

We only share limited information in the following cases:

• With service providers necessary to operate the Service
• If required by law, regulation, or valid legal process
• To protect the rights, property, or safety of SyncMyMove, our users, or others

Third-Party Service Providers

We use the following third-party service providers to operate the Service. These providers only access the minimum data necessary to perform their functions:

• Supabase – Hosting and database services
• Third-party payment processors – To securely process payments

7. Data Retention and Deletion

SyncMyMove follows the principles of data minimization and storage limitation.

Account Deletion

You may delete your account and all associated personal data at any time. You can initiate deletion directly in the app by going to Settings > Account > Delete Account, or by emailing privacy@syncmymove.com with the subject line “Delete My Account and Data”.

Upon receiving a valid deletion request, we will permanently delete or irreversibly anonymize your personal data from our active databases within 30 days. Data stored in encrypted backups will be securely overwritten within 60 days.

Automated Data Deletion for Inactive Accounts

If your account remains completely inactive (no logins or activity) for a continuous period of 24 months, we will automatically delete or irreversibly anonymize your personal data.

Legal and Regulatory Retention

In some cases, we may be legally required to retain certain information. This includes:

• Transaction and billing records (retained for up to 7 years)
• Security and fraud prevention logs (retained for up to 2 years)

8. Revoking Consent

You can revoke your consent for certain data collection at any time by adjusting your device settings (e.g., disabling location services, camera access, or notifications for SyncMyMove).

9. Children’s Privacy

SyncMyMove is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Cookies and Tracking

Our website uses only essential cookies required for authentication and basic functionality. We do not use advertising cookies, analytics cookies for behavioral tracking, or third-party tracking technologies.

11. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant supervisory authorities as required by applicable law (including within 72 hours under GDPR where applicable).

12. International Data Transfers

Your information is processed and stored in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S. We rely on appropriate safeguards where required.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through an in-app notification.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to its conflict of law principles.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@syncmymove.com

We will respond to all legitimate requests within a reasonable timeframe.